Service Level Agreements

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Service Level Agreements

We recognize that our service is a vital resource to our customers!

Our advanced technology, products and services, backed by our robust pre and after sales structures and comprehensive technical support provides the installer and end user with complete piece of mind.

Our client services include:

  • System Diagnostics, System Maintenance, Issue Resolution & Cloud based solutions. 

  • Post Warranty Service Options under Service Level Agreement. 

  • 24/7 Help Desk and support – on-site, telephonic, email, remote assistance (via TeamViewer). 

Bronze Package

Our client services include:

System Diagnostics, System Maintenance, Issue Resolution & Cloud based solutions. 

Gold Package

Our client services include:

System Diagnostics, System Maintenance, Issue Resolution & Cloud based solutions. 

Silver Package

Our client services include:

System Diagnostics, System Maintenance, Issue Resolution & Cloud based solutions. 

Platinum Package

Our client services include:

System Diagnostics, System Maintenance, Issue Resolution & Cloud based solutions. 

 Contact us today!

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ASME (Access & Security Middle East) are Authorized Regional Security Systems Distributor of an exclusive range of electronic security solutions for the Middle East and North Africa.

 

Our product portfolio consists of medium to high-end Access Control, Biometrics, Long Range Readers, ANPR, Card Printers, CCTV Cameras & NVR's, Video Management Software, GSM & WiFi Intercoms, and Visitor Management Systems.

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